Financial protection

When you book with the Pro-Am Tour whether your package includes flights or not, you can have peace of mind that you are fully protected in accordance with The Package Travel Regulations.

The Pro-Am Tour is the trading name of Classic Golf International Limited.

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Flight inclusive holidays

When you buy an ATOL protected flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). If we are not able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder.

However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

For further information, please visit the ATOL web site at www.atol.org.uk.

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Packages excluding flights

Classic Golf International Ltd is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to advise that all passengers booking packages excluding flights are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your Booking Confirmation.

The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the unlikely event of the insolvency of Classic Golf International Ltd.

This insurance has been arranged with Affirma a trading brand of MGA Cover Services Limited (registered address Farren 135 High Street, Crawley, England, RH10 1DQ, company registration: 08444204 authorized and regulated by the Financial Conduct Authority registration number 678541) under a binding authority with Evolution Insurance Company Limited (“the Insurer”), registered in Gibraltar No. 88737 with a registered office at 5/5 Crutchett’s Ramp, Gibraltar, GX11 1AA.

Evolution Insurance Company Limited is licensed by the Financial Services Commission in Gibraltar under the Financial Services (Insurance Companies) Act to carry on insurance business in Gibraltar, and authorised and subject to limited regulation by the Financial Conduct Authority (FCA) in the UK. Details about the extent of our authorisation and regulation by the FCA are available from us on request.

In the unlikely event of Insolvency of Classic Golf International Ltd please follow the procedures below:

Please contact: Claims Department, Affirma, 152 City Road, London, EC1V 2NX. Telephone: +44 (0) 20 3 540 4422

E-mail: claims@affirmainsurance.com

The claims department will supply instructions to follow and the documents required to submit your claim.

Please ensure you retain your booking confirmation form as evidence of cover and value.

Please note: If payment for your holiday was made by credit or debit card you must contact the Claims team on the contact above in the first instance for instructions.